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Terms & Conditions

Payment

Unless previously agreed, full payment for services confirmed must be credited to our bank account or received in our offices, 30 days prior to clients´ first service or accommodation, unless otherwise specified at the time of booking.
Payment of deposit is acceptance of conditions outlined below.

Alteration booking

Unless otherwise specified for a specific trip or fare (such as set group departures), changes may be made without penalty 30 days or more prior to departure, depending availability. Within 30 days, changes are subject to a US$50 per person fee. Within 14 days, they are subject to a US$100 per person fee. Changes or cancellations made within this time period may also be subject to fees resulting from changes in hotel reservations.

Cancellation booking

Unless otherwise specified for a specific trip or fare, you may cancel your trip and receive a refund. As we have to make non-refundable deposits with hotels and service providers to reserve space, we are obligated to charge cancellation fees for cancellations closer to the departure date. The schedule for cancellation penalties is as follows, subject to change:

Domestic flights:

No refund

Ground-arrangements:

Up to 60 days before departure – US$ 100,00 p/p
60 – 30 days before departure – 25 % penalty
30 – 15 days before departure – 50 % penalty
15 days to departure date – 100% penalty (non-refundable)

If you foresee the chance of having to cancel your trip, we recommend that you purchase trip cancellation insurance. If purchasing an extension, make sure that the insurance covers the dates of the extension.

Travel documents & visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

Liability

Osprey Expeditions LLC, gives notice that all tickets and vouchers issued by them and all arrangements for transport and conveyance or for hotel accommodation, are made by them as AGENTS upon the express condition that they shall not be liable for any injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any company or person engaged in conveying the passenger, in connection therewith or of any hotel owner, manager or employer. Osprey Expeditions LLC accepts no responsibility for losses or additional expenses due to delay or changes in train, bus, car, airplane or other services, sickness, weather, war, quarantine or other causes beyond their control.

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